Refund policy

We aim to ensure you are delighted with your purchase. If you are not, our return & exchange process is simple and customer-friendly.

1. Return/Exchange Window

• Products can be returned or exchanged within 30 days from the date of purchase mentioned on your invoice.

2. Eligibility Criteria

A product is eligible for return/exchange if:

• It is different from what you ordered
• You received the wrong product
• The product arrived damaged or broken

3. Condition of the Product

• Product must be unused and in its original packaging with all tags intact
• Installed or used products cannot be returned unless found defective and covered under warranty

4. Shipping & Pickup

• We offer free reverse pickup for eligible returns/exchanges
• Shipping costs will be borne by us

5. Refund/Exchange Timeline

• Refunds or exchanges will be processed within 6–7 business days after we receive the returned product

6. Refund Method

• Refunds will be initiated through the original payment method used at the time of purchase